GENERAL TERMS AND CONDITIONS FOR PURCHASING IN ONLINE SHOP of Greyland Film® Ltd. / hereinafter referred to as GF® /



CUSTOMER LINE: + 420 724 048 298


Greyland Film® eshop selling through online shop located at, is carried on by Greyland Film® spol. s r.o., as the selling company based in Vinařice 6, 431 11 Jirkov with its business premises at Kostelní 50, 431 11 Jirkov, registered in the Company Register at the Regional Court in Ústí nad Labem under the file c/21135, IN: 25498479, VAT IN: CZ25498479 (hereinafter referred to as „the seller“).

Terms and conditions regulate mutual rights and obligations of the contracting parties resulting in connection with or by the purchase contract, see Article IV, concluded between the seller and another natural person (hereinafter referred to as „the buyer“ or „the consumer“) through the seller's online shop.


  1. ) Bank transfer: it is possible to pay from any bank by means of a bank transfer. If you choose this payment option, you can pay the order immediately. It is always necessary to fill the correct email address to which you will receive the order copy with the information for payment. The payment can be sent to the account at Česká spořitelna, a.s., account no.: 3415292379/0800, or for payment in euros to Erzgebirgssparkasse, account no.: 725008903. The order number must always be used as the variable symbol.
  2. ) Česká pošta (Czech Post) postal order: Another option is to effect payment by means of a postal order. The procedure is the same as in case of the bank transfer. After receiving the account number, complete the postal order using the order number as the variable symbol.
  3. ) Payment card: we accept these payment cards: Visa, MasterCard, American Express if is lited in the function.
  4. ) PayPal/ PayPal Express Checkout: we also accept payments through PayPal payment system.


By placing the binding order the buyer confirms accepting GF® producer's terms and conditions for delivery of goods declared by the seller. Relations of the seller and the buyer are governed by these GF® terms and conditions being binding for both parties.


The buyer will place an order at the company Greyland Film spol. s r.o. by putting GF® goods in the basket of the eshop and sending off contact data via the form. The buyer will receive the order copy to his/her email which he/she entered in the GF® eshop when filling in the contact data, at the same time the GF® office will receive the second order copy. The order placed this way is at the same time the purchase contract between the buyer and the seller. Finally the purchase contract itself comes into force by paying the order.

GF® offers you the opportunity to purchase directly from your home. You can buy non-stop. You can order simply and comfortably using the shopping basket on GF® websites or by e-mail to

The contract subject are only items (GF® goods) explicitly stated in the purchase contract/order. Weights, dimensions, capacity, prices and similar data included on www pages and possibly in the seller's other materials are informative, non-binding data unless they were mentioned in the contract as binding ones.

The condition for electronic order coming into force is completing all the data and particulars prescribed and required by the form.

GF® company undertakes to deliver buyers perfect goods in accordance with the specification or properties usual for the given type of goods, i.e. latex masks and carnival accessories meeting the standards, rules and regulations being in force in the Czech Republic territory, provided with Czech instruction manuals.


The order is accepted within 48 hours. GF® will send you the order confirmation by e-mail in the form of order sheet. You will be informed about the consignment dispatch by e-mail on the day of dispatch at the latest. GF® will contact you in case of doubt. Formal order confirmation by the buyer is not required for the purchase contract conclusion.


You can cancel every order within 24 hours, namely by telephone or e-mail without giving any reason. You only have to give your name, e-mail, order number and description of the goods ordered.

In case of the order payment and its subsequent cancellation GF® reserves the right not to return charges of banks, payment cards and charges of the PayPal company for transfer of money from credit cards, which amounts to some 3-5% of the total amount paid.

GF® also reserves the right to cancel and modify your order, at any time, for the following reasons:

  • product availability
  • mistakes in the product description or price
  • mistakes in your order
  • other reasons
  • if there is a suspicion there could be an abuse or unauthorized or illegal transaction


When purchasing the product you can be asked to provide certain information related to your order, such as you credit card number and expiry date, invoice address and delivery address. By filling in the binding order you confirm GF® company you are legally authorized to give the information required in our websites, you have the right to use a credit card or other payment forms in connection with the purchase on GF® websites and the information you have provided to us is true, correct and complete.

GF® can use services of the third parties in order to allow payment for making and completing the purchase. By providing your information you give us the right to provide these third parties with your information being liable to the Czech Republic Acts on personal data protection.

The seller reserves the right to misprints including translation (Czech version being valid in contradiction) and price change in case of exchange rate change, significant inflation increase or significant changes of delivery terms, namely at any time without necessity of prior notice.

The purchase price will be considered paid only by crediting all the purchase price to the seller's account. The invoice issued on the basis of the purchase contract between the seller and the buyer is a tax document at the same time. Transport costs are added to the goods price and in case of EU countries, if not being the registered tax payer in the given country, 21% VAT.


Chapter III § 9 section 1 letter a)

The taxable event is considered to be made in case of sale of goods according to the purchase contract on the delivery date, in other cases on the day of taking delivery or payment of the goods, namely on the date which is sooner, unless otherwise stipulated by Act.

"Date of goods delivery" according to the Commercial Code:

Chapter II, part 2, § 412 section 1

If the seller is not obliged to deliver good in a certain place in accordance with the contract, delivery of goods is carried out by handing the goods over to the first carrier for transport to the buyer, if the contract stipulates the goods dispatch by the seller.


Postage can be chosen according to the reference chart in the order form.

There are two types of transport available: Czech Post and GLS transportation company.

(In case of the Czech Republic the goods can be transported by GLS company only.)

Packing of products is included in the price. GF® sends goods automatically in plain, discreet covers, only with the company label

GF® mask is, unless otherwise stipulated, (in an advertising box), in a plastic bag, with the original logo sticker, with basic informative label and security tape. In case the security tape is removed the claim to return the goods expires.


With regard to the product nature and company production orientation GF® does not have its own warehouse with stocks and orders are made to order only, production agreed on is ensured only after payment. And so it is necessary to allow for production and transport time.

General delivery time of the consumer order is, according to the order nature, within 21 working days from the date of receiving the total amount in GF® account. GF® company guarantees immediate placing the order into production and immediate sending.

Your order preference can be agreed on for an adequate fee, if your request is realizable in the company strength.

GF® will inform you of the exact date according to quantity, distance etc. at your written request only. In case of planned actions it is safer to place your order sufficiently in advance. GF® will not influence transport time of transport companies and post offices.

You will receive GF® goods in the form of consignment.


The buyer is obliged to take the goods over from the carrier duly, to check the intactness of packaging all over, to check the consignment total weight, number of parcels and in case of any defects to put them down in the carrier's transport bill of lading and communicate them in writing immediately to the seller's e-mail GF® cannot guarantee the defects or damage caused by the carrier taken over by you voluntarily.

The invoice/tax document is enclosed in the consignment.


The consumer has the right to cancel the order sent off or to withdraw from the purchase contract within 14 days from the receipt of goods according to the valid § 1829, section 1 of the Civil Code, if the contract has been concluded by means of distance communications (using the Internet). This right is not intended primarily to deal with the goods complaint. This period is intended for the consumer to be able to get acquainted with properties of the purchased goods and it cannot be understood as the right to the goods loan.

The withdrawal from the contract is effective by its delivery within the statutory period. We ask you to do it in written form ensuring, above all, the provability of the legal act performed through which the contract is cancelled. We recommend insuring the returned goods.

After physical receipt and check of the goods and on meeting the legal conditions for withdrawing from the contract, the buyer will be issued and sent a credit note with the amount corresponding with the goods purchase price, reduced only by the seller's really spent costs related to returning the goods. The buyer will sign the credit note within the VAT Act and send it back to the seller. On the basis of the signed credit note the consumer will be refunded the money for goods to his/her account no later than 14 days after delivery of withdrawal from the contract and purchased goods return.

The paid purchase price and costs for delivering the goods to the consumer are refunded.

If the consumer returned only a part of the goods from the total order, only the purchase price for the returned goods will be refunded. In this case postage and other costs the consumer paid apart from the purchase price on the basis of the concluded contract will not be refunded.

The consumer carries out the product return at his/her own expense.

Conditions for the possibility to return goods:

The goods must be returned complete, including the undamaged protective tape, see Picture 1 Protective tape, in the original state, including original packages and all accessories

For hygienic reasons the mask return cannot be accepted if the protective tape has been removed.

Neither the goods nor the package may be damaged (apart from the common damage caused by taking out the packaged goods)

The goods must not show signs of wear and use (worn mask is irreversibly damaged for hygienic reasons)

Picture 1 Protective tape

In case of failure to meet the mentioned conditions the seller can make claims against the consumer resulting from his/her groundless enrichment consisting in reducing the value of returned goods.

The buyer cannot withdraw from the contract in these cases:

On expiration of the period of 14 days from the goods receipt, if they do not contact GF® office within this period of time.

In case of goods adjusted individually upon the buyer's request

In case of worn or outdated goods (mask has a limited lifespan, see our manual)


The buyer is obliged to check the goods carefully after taking the goods over, for it is partly manual production, not machine production. GF® reserves the right to 5% deviation with regard to the mask quality (shape, colour) with respect to handwork of the human factor.

Possible quantity discrepancies of types must be reported in writing immediately after the goods receipt. Comments made later will not be taken into account.

Complaint procedure:

  1. Inform us of a complaint immediately by e-mail or post
  2. Wait for instruction from GF® office.
  3. Send the goods as a registered parcel to our address, see the contact
  4. Give the complaint reason and your address in the consignment (reasons including a photo can be sent in advance)
  5. It is necessary to produce proof of the claimed goods acquisition in our shop

GF® asks consumers not to send the goods back to be reviewed and checked cash on delivery. In that event the consignment will be rejected. If you send the consignment from the countries outside EU, please, choose the form of transport different from the post due to the customs procedure.

The place for filing a complaint is the producer's authorized place of business at Kostelní 50, 431 11 Jirkov, Czech Republic.

The complaint will be settled without undue delay, at the latest within 30 calendar days from the date of filing the complaint, unless otherwise agreed by the seller and the buyer. GF® will inform you of the complaint status.

GF® reserves the decision as for the complaint admission according to the Czech Republic law.

In case the complaint is accepted the client will be refunded the full purchase price for the returned item or the returned item will be replaced with the same new GF® mask type. It depends on the client's choice mentioned in writing by the client in advance when reporting the complaint itself.

G u a r a n t e e

The guarantee period starts running from the date of the goods delivery to the buyer.

All goods are covered by the statutory period of 24 months. The guarantee covers provable manufacturing defects only.

Guarantee does not cover:

  1. defects or damage caused by common use
  2. defects or damage caused by the product wrong use
  3. defects or damage caused by improper storage
  4. defects or damage caused by not making a cut of the neck at the customer's request


These GF® terms and conditions are valid in wording stated on the seller's website on the date of sending an electronic order unless otherwise agreed on in writing between the parties. By sending the electronic order the buyer accepts, without reservation, all the provisions of GF® terms and conditions as amended on the date of sending the order, as well as the price of the ordered goods valid on the date of sending, including dispatch and transportation costs mentioned in materials on the website, unless otherwise agreed on in writing in the particular case.


GF® mask is a reproduction of work of art under the EU copyright and it is necessary to approach it as the work of art.

Models including art designs, products with names and GF® brand are registered internationally, protected by copyright and industrial design. GF® products are intended exclusively for the consumer's personal use, or in order to be resold by a professional distributor.

Other form of use without GF® approval is contrary to GF® rightful interests.

Before using GF® product with the aim of profit, study carefully the chapter COPYRIGHT.

Professional business distributors are entitled by the paid purchase price to resell the product- work, but at the same time they are not relieved of their obligation to respect copyright and licence rights. By concealing this fact from buyers, distributors put themselves at legal consequences (in case of high damage occurrence). Contact as for GF® attorney (Europea, USA) see

Artistic designs of GF® products are an original author's work. Any other profit-making use of the product than the buyer's fair dealing is possible according to § 14 section 1 of the Copyright Act with the author's consent only. Furthermore with GF® consent (being the exclusive licence holder as for the designs).

Any use of the product bringing users or any other third person financial or other income or benefits, particularly audiovisual recordings (e.g. TV, advertising, film, cinema, video clip), distribution of medium of the recording made (CD, DVD, memory card, mobile, external disk, VHS, web warehouse ad the like.), theatre performances, festivals, shows, circus performances, cabarets, taking and distributing photographs (exhibition, printed matter and the like) exhibiting on the internet and other opening to the public for media and multimedia commercial use, promotion, making any recording of the mask and its distribution for commercial use, is not possible without GF® consent.

Making copies, rentals and other profit-making use mentioned above is prohibited without copyright owners´ written consent. The person who fails to comply with the above mentioned obligations runs the risk of civil penalty, possibility of prosecution and legal consequences.

Author's consent mediation is realized fundamentally through GF®. As for decision the author requests information defined in the contact form, see

Administrative and implementation acts must be provided at least 20 working days prior to the implementation of the project itself. More details in the chapter COPYRIGHT.

Contents of the website must not be interpreted as granting any licence or right to use any trademark without prior written consent of this website author.


The seller undertakes not to sell the data entrusted to him neither to use personal information for commercial offer.

XVII. PERSONAL DATA PROTECTION (GDPR - General Data Protection Regulation)


1.1. The administrator of your personal data is Greyland Film spol. s r. o. with its registered address at Vinarice 6, Jirkov 431 11, Company registration Number 25498479, registered in the Commercial Register kept at Municipal Court Usti nad Labem under the reference mark  C/21135, (hereinafter referred to as the "Administrator")

1.2. Administrator contact / postal address is Greyland Film Spol. s r.o., Kostelni 50, Jirkov 431 11, email:

1.3. Please contact us at if you wish for the deletion of your contact details.


2.1. Legal basis for the processing of your personal data is the fact that such processing is necessary for

2.1. a) performance of the contract between you and the Administrator or for implementation of a measure before the conclusion of such contract  within the meaning of Article 6 (1) (b) Regulation European Parliament and Council 2016/679 on the protection of individuals in regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (general regulation on the protection of personal data) (hereinafter referred to as "Regulation")

2.1. b) fulfillment of the legal obligations applicable to the Administrator within the meaning of Article 6 (1) (c) Regulations, in particular the fulfillment of obligations imposed on the Administrator by the general binding legal regulations, in particular Art no. 235/2004 Coll., on Value Added Tax, as amended, Art. No. 586/1992 Coll., on  Income tax, as amended and Act no. 5 563/1991 Coll., on Accounting, as amended.


3.1. Your personal data will be processed for the duration of the effects of the rights and the obligations of the contract and for the period necessary for the purposes of archiving under the relevant generally binding legal regulations,  but at the latest for the period stipulated by generally binding legal regulations. The Administrator then discards the personal information.


4.1. The purpose of processing of your personal data is the performance of the contract between you and the Administrator,

including the delivery of goods and the resolution of liability for defects, or the implementation of measures by the Administrator before the conclusion of such contract and the fulfillment of the related public duties by the Administrator.


5.1. Other recipients of your personal data will be shipping companies and other persons involved in the delivery of goods or payments on the basis of the sales contract and persons providing for technical services for the Administrator that are related to the operation of the e-shop, including the operation of the software and data storage. Other recipients of your personal data will be PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Česká Spořitelna, Palackého 4147, Chomutov 430 01, Erzgebirgssparkasse , Markt 17, 09496 Marienberg, Germany and a shipping carrier of your choice (GLS or Czech Post)

5.2. The Administrator does not intend to forward your personal data anywhere including e.g. such as third countries (to non-EU countries) or an international organization etc.

5.3. The recipients of your personal data processed for the purpose of fulfilling legal obligations resulting from legal regulations may be the financial authorities or other competent authorities in cases where the Administrators impose generally binding legal regulations


6.1. Under the terms stipulated in the regulations you have the right to request the administrator to have your personal data corrected or deleted, or limit its processing of your personal data, the right to object the processing of your personal data and the right to  the portability of your personal data.

6.2. If you believe that the processing of your personal data has violated or is violating the regulation, you have the right to file a complaint with the Supervisory Authority.

6.3. You are under no obligation to provide your personal data. The provision of your personal data is a necessary requirement for the conclusion and the performance of the contract and without providing your personal data, it is not possible to conclude the contract or to fulfill it by the Administrator.


7.1. The buyer agrees to receive business correspondence sent by the seller at the electronic address or the telephone number provided by the buyer. The buyer may withdraw this consent at any time.

7.2. The buyer agrees to store so-called cookies on their computer. In case that the purchase on the web site is possible and the seller's obligations under the sales contract are fulfilled without the so-called cookies being deposited on the buyer's computer, the buyer may withdraw their consent at any time.


Our site uses some tools that work with your data and site activity, but do not constitute the processing of personal data subject to the subject data consent within the meaning of Regulation (EU) 679/2016 (GDPR). These are primarily tools that are excluded from the scope of the Regulation:

- Basic cookies, such as those that recognize the language, are used to customize the user interface,

- Cookies used for analytics (such as Google analytics) that are set as first - party cookies

- so-called "social plug-in cookies", used to share content, for example.

Google Analytics

Our site uses the service of Google Analytics by Google, Inc (hereinafter referred to as "Google"). This service uses "cookies" that allow the analysis of the way how the site is used, for example, anonymous statistical evaluation of viewed products and order execution. The information thus obtained will be stored by Google on servers in the United States. All of the obtained information are processed anonymously and are intended to solely for the evaluation of the use of the site and the possibility of improving user content. Anonymity is ensured by the fact that Google Analytics does not associate IP address with any other data  that has at its disposal. No other data, such as your email, name or your phone number will be sent to Google. These data are not processed within the service of Google Analytics.


Please read carefully the instruction manual you receive with your GF® mask.  You will find there a number of hints and interesting things besides important information.

GF® is not responsible for personal injury and occurrence of other damage caused by failure to use GF® masks in the right way according to instructions on GF® web page and printed materials.

In case the customer requested the mask without a cut, as shown in the picture 2 Topic of the neck part B, and there has been rupture in this part of the mask, GF® cannot accept the complaint. As standard masks are delivered with a cut neck, see part A picture 2, mainly for safety reason and at the same time because of putting on and taking off the mask easily.

Picture 2 Topic of the neck

R e c o m m e n d a t i o n : If you want quality and service of the real original for your money compared to presence of cribs parasitizing the Greyland Film® brand - check the mask back of the neck before you buy the product. GF® original always has a plastic relief Greyland Film® as its identification on the product. An integral part confirming the purchased product is an original is appropriate accompanying printed matter identical to the image on GF® website. Buying the original you avoid your potential disappointment.

Please, be advised: Colours of items can differ depending on production tolerances or the monitor setting. The item you receive will be the same or basically similar to the item shown in the GF® gallery.

Thank you for your interest

Greyland Film® spol. s r.o. © 2021


Realistic Latex Masks from the Number One European Producer Greyland Film.

Exquisite Original Designs. Over 400 Types.

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